Where can I find my proof of purchase?

We may ask you to provide us with your proof of purchase when making a request for missing purchases.

The proof of purchase can be submitted in the following ways: 

1. You can send us a receipt of your payment.
2. You can tell us which in-game product you paid for and the amount of jewels, or coin, or items that should have been delivered to you.
   • Please provide the purchase information as much in detail as possible as we do not have access to your payment information at all.

[Examples of proof of purchase]

Google Play Store

• You can usually find it on your Gmail (or another email app where you've logged into your Google account)
• If it's not in your inbox, 
  • Go to Google Pay.
  • Sign in with your Google account.
  • Click Activity and select an order that you want to get the receipt.
• Take a screenshot and then attach it when sending a request to us.

App Store (ios)

• You can find all your purchase history on App Store.
  • Open the App Store app.
  • Press the profile icon in the top right corner of the screen.
  • Select your name, you may need to use Touch ID, Face ID, or passcode to authenticate.
  • Select the Purchase History.
  • Look up the order you made that you want to see in the list.
• Take a screenshot and then attach it when sending a request to us.

Amazon App store

• Go to Amazon App store.
• Sign in with your Amazon account.
• Select Manage your contents and Devices and find the order.
• Take a screenshot and then attach it when sending a request to us.

Another way to give us the purchase information

• Let us know the approximate time when you made a purchase and the price
• Tell us how many jewels, or coins, or items that should have been credited to your game account